If the product you purchased does not meet your expectations, we allow you to return or exchange it within 30 days after receiving your order, provided that the product is brand new, unused, uncleaned, and the packaging is intact and undamaged.

Return and exchange options

Exchange or refund store credit: We provide prepaid return labels and do not charge any restocking fees.
Return to original payment method for refund: You are responsible for returning the goods to our warehouse located in Nevada or Pennsylvania and charging a 10% restocking fee.

The replenishment fee is not used for profit as it helps offset some logistics and payment processing costs. This helps us maintain competitive prices, and as a sustainable company, we encourage conscious procurement to reduce our impact on the environment. Thank you for supporting our commitment to quality and sustainable development.
How to initiate a return or exchange

To initiate a return or exchange, please send an email to [email protected] If your return results in the total value of the order falling below the qualifying threshold for any free gifts received, these gifts must also be returned.

Handling damaged or defective items

If the product you receive is damaged, defective, or incorrect, please contact us within 30 days of receiving the item and attach photos of the damaged or incorrect item.

We will resend the goods, and if it is not possible to resend (for example, if the product is out of stock), we will provide a full or partial refund. Partial refunds will be issued based on the proportion of defective products in your order.